I’m extremely biased towards the PlayStation 4 (and the three preceding PlayStations in the process), so it’s safe to assume my heart skipped a beat when I found out early Xbox One consoles were experiencing defective disc drive errors. Sure, what matters are the video games and there shouldn’t be a divide between Sony and Microsoft the same way there shouldn’t be a divide between Democrats and Republicans. Still, chalk this one up for the good guys.
As seen in the video below, a notable number of Xbox One consoles make a crunchy, disarming sound when a disc is inserted. Following that, the console is unable to read the disc. It appears that no physical damage (i.e. scratches) is done to the discs, so it’s most likely a hardware issue with the way the drive accepts the disc. Microsoft has admitted to the problem, stating “We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.” Affected gamers are also eligible to receive a voucher for a free, digital version of select first-party games (Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome, and Zoo Tycoon).
After a year of missteps and confusion, it seems like Microsoft just can’t catch a break. It’s all just early adopter problems that will be resolved shortly, gamers… that is, when you jump ship and pick up a PS4.